EVENT VIRTU LTD (“we,” “our,” or “us”) is committed to providing exceptional virtual event management services. This Refund Policy outlines the terms and conditions under which refunds may be issued. By using our services, you agree to the terms described in this policy.

1. General Refund Policy

We aim to deliver high-quality services tailored to your needs. Refunds may be considered in the following cases:

1. If we are unable to deliver the agreed-upon services due to factors within our control.

2. If you cancel the service within the allowable cancellation period, as specified in this policy.

3. If there is a billing error or overcharge.

Refund requests will be assessed on a case-by-case basis, and we reserve the right to approve or deny refund claims based on the circumstances and evidence provided.

2. Eligibility for Refunds

Refund eligibility depends on the following conditions:

a. Service Non-Delivery

If we fail to deliver the services as outlined in the agreed-upon contract or proposal, you may be eligible for a refund.

b. Cancellation by Client

• Cancellations made within 7 of service commencement are eligible for a full refund.

• Cancellations made after the service has started are subject to partial refunds, depending on the progress of the work.

• No refunds will be issued for cancellations made after the completion of the service.

c. Errors or Overcharges

In case of billing errors or overcharges, we will refund the excess amount promptly upon verification.

3. Non-Refundable Services

The following services or situations are not eligible for refunds:

1. Customized virtual event platforms or solutions where significant development work has already been completed.

2. Post-event services that have been fully executed (e.g., analytics, recordings, reports).

3. Costs incurred for third-party tools, platforms, or services purchased on behalf of the client.

4. Missed deadlines or cancellations caused by the client’s failure to provide required information, approvals, or access.

5. Refund requests made after 7 from the service completion date.

4. Refund Process

a. Submitting a Refund Request

To request a refund, please follow these steps:

1. Email your request to contact@virtuevent.org with the subject line “Refund Request.”

2. Provide the following details:

   • Your full name and contact information.

   • Service details (e.g., invoice number, contract number, etc.).

   • Reason for the refund request.

   • Supporting evidence (if applicable).

b. Review and Assessment

• We will acknowledge your refund request within 7 business days of receiving it.

• Our team will review your request and any supporting documentation.

• A decision will be communicated to you within 7 business days]of acknowledgment.

c. Refund Approval and Processing

If your refund request is approved:

• Refunds will be processed via the original payment method.

• Refunds will be issued within 7 business days of approval.

5. Exceptional Circumstances

We understand that unforeseen circumstances may arise. In such cases, we encourage clients to reach out to our support team to discuss possible resolutions. While we strive to be fair, refunds for exceptional cases are at our sole discretion.

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact us:

EVENT VIRTU LTD
Email: contact@virtuevent.org
Address: 2 Frederick Street, London, WC1X 0ND

By using our services, you agree to the terms outlined in this Refund Policy.